Are you a strong customer service professional? We are looking for Customer Care Advisors to come and join our team in Dumfries.
Reporting to the Customer Care Team Leader, the Customer Care Advisor is dedicated to delivering exceptional service and support to a diverse customer base. This role serves as the first point of contact for customer inquiries, complaints, and issues, ensuring a high standard of service. The Advisor will be responsible for assessing, investigating, and resolving customer concerns efficiently, proactively identifying and addressing issues across various customer segments.
More about the role
Deliver outstanding customer service by responding to and managing customer queries via email, phone, and live chat, while keeping internal databases updated with progress.
Take ownership of both bulk and complex customer delivery issues across business-owned van networks and third-party couriers.
Assessing inbound queries, investigating concerns, and coordinating with relevant departments using appropriate tools, including CCTV software.
Keep customers informed with regular updates on their inquiries and resolutions.
Identify process inefficiencies and propose improvements to enhance workflow and customer experience.
Engage in training opportunities to expand product and business knowledge, actively seeking professional development.
Stay updated on product information, business updates, and company communications to ensure accurate and timely customer support.
Work within a rota system, including Sundays and Bank Holidays, as required by management.
Complete all tasks professionally and efficiently, contributing to a well-organised and high-performing customer care team.
More about you
Previous experience in a fast-paced customer service or internal sales role, ideally within a sales-driven organisation.
Specialized Knowledge and Skills:
Familiarity with the veterinary profession or animal health market is highly desirable.
Proficiency in Microsoft Office and experience with Salesforce CRM or similar in-house systems.
Prior experience using CCTV software is beneficial (training provided).
Excellent interpersonal and communication skills, with a strong ability to handle customer interactions professionally and effectively.
Why Covetrus?
At Covetrus, we believe in empowering our team to succeed while offering the tools and support needed to thrive. This role offers a unique chance to contribute to a thriving business and build lasting relationships with veterinary practices. Take the next step in your career with Covetrus. Apply now to join our passionate and results-driven team!
Here's a glimpse of what awaits you:
🌟 Covetrus Advantage: Unleash the power of savings with our exclusive Covetrus Advantage program. Enjoy access to thousands of retail discounts and cashback opportunities, transforming your everyday purchases into delightful savings.
🌈 Inclusive Culture: Be a part of a vibrant and inclusive work environment where every voice is valued, and diversity is celebrated. Experience a sense of belonging that empowers you to bring your authentic self to work every day.
🌠 Your Future, Your Way: Secure your future with our Life Insurance plan, where you have the freedom to choose your beneficiaries, ensuring peace of mind for you and your loved ones.
🏦 Financial Confidence: Take charge of your financial journey with our Company Pension Scheme. Covetrus contributes 5% to every employee, paving the way for a brighter and more secure future.
🚴 Cycle to Success: Embrace a healthier lifestyle and save up to 42% with our Cycle To Work Scheme. Enjoy tax-free cycling while exploring a fantastic range of bikes, along with a wide selection of clothing and accessories.
🤝 Support When You Need It: Our Employee Assistance Program is your trusted companion in times of need. This confidential service provides comprehensive support not only to you but also to your partners ensuring their well-being is a top priority.
🎉 Celebrate You: We believe that your special day deserves to be celebrated! Enjoy a Birthday Day Off, because your happiness matters.
👓 Clear Vision: Your well-being extends to your eyes too! Benefit from Eye Care Vouchers, provided in collaboration with Specsavers, ensuring your vision remains as sharp as your aspirations.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
