Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can problem-solve, collaborate, and make a real impact? If so, we’d love to hear from you!
About the role:
As a Customer Success Associate, you’ll be the first point of contact for our valued customers, providing top-tier support and ensuring they get the most out of our products and services. Reporting to the Customer Success Team Leader, you’ll play a vital role while proactively engaging with a dedicated customer base to enhance their experience and drive long-term success.
This is a fantastic opportunity to work cross-functionally with various departments, gaining exposure to different areas of the business while helping to shape and improve our customer journey.
Take part, and actively engage in all training offered with a view to increase product or business knowledge for customer benefit. Look for, and request training opportunities for your personal development.
About you:
We’re looking for a customer-focused, proactive problem solver who thrives in a fast-paced environment and is passionate about delivering exceptional service. You’ll be a natural communicator with a keen eye for detail and a drive to enhance the customer experience.
Experience: Ideally, you have previous experience in a commercial customer service department, where you’ve handled customer queries, provided solutions, and contributed to overall customer satisfaction.
Technical Skills: You’re confident using Microsoft Office and have experience with CRM systems, preferably Salesforce. Familiarity with in-house bespoke systems would be a plus.
Communication & Interpersonal Skills: You have excellent verbal and written communication skills, allowing you to engage effectively with customers and internal teams. Your ability to listen, empathise, and resolve issues makes you a trusted point of contact.
Adaptability & Problem-Solving: You’re quick to adapt to new systems and processes, with a solutions-oriented mindset.
Team Player: While you’re self-motivated and capable of working independently, you also excel in a collaborative team environment, supporting colleagues and contributing to shared goals.
Why Covetrus?
At Covetrus, we believe in empowering our team to succeed while offering the tools and support needed to thrive. This role offers a unique chance to contribute to a thriving business and build lasting relationships with veterinary practices. Take the next step in your career with Covetrus. Apply now to join our passionate and results-driven team!
Here's a glimpse of what awaits you:
🌟 Covetrus Advantage: Unleash the power of savings with our exclusive Covetrus Advantage program. Enjoy access to thousands of retail discounts and cashback opportunities, transforming your everyday purchases into delightful savings.
🌈 Inclusive Culture: Be a part of a vibrant and inclusive work environment where every voice is valued, and diversity is celebrated. Experience a sense of belonging that empowers you to bring your authentic self to work every day.
🌠 Your Future, Your Way: Secure your future with our Life Insurance plan, where you have the freedom to choose your beneficiaries, ensuring peace of mind for you and your loved ones.
🏦 Financial Confidence: Take charge of your financial journey with our Company Pension Scheme. Covetrus contributes 5% to every employee, paving the way for a brighter and more secure future.
🚴 Cycle to Success: Embrace a healthier lifestyle and save up to 42% with our Cycle To Work Scheme. Enjoy tax-free cycling while exploring a fantastic range of bikes, along with a wide selection of clothing and accessories.
🤝 Support When You Need It: Our Employee Assistance Program is your trusted companion in times of need. This confidential service provides comprehensive support not only to you but also to your partners ensuring their well-being is a top priority.
🎉 Celebrate You: We believe that your special day deserves to be celebrated! Enjoy a Birthday Day Off, because your happiness matters.
👓 Clear Vision: Your well-being extends to your eyes too! Benefit from Eye Care Vouchers, provided in collaboration with Specsavers, ensuring your vision remains as sharp as your aspirations.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
