As a Senior eCommerce Key Account Manager…
at Royal Canin Nordics, you will be at the forefront of our mission to develop and nurture mutual relationships with our key accounts and take a leading role in shifting the organization towards an omni channel leadership position in the industry. You will take ownership of the category growth agenda, ensuring the premium representation of the Royal Canin brand. Your strategic thinking and customer-centric approach will help us deliver on our growth and profitability targets.
Key Responsibilities:
· Customer & Channel Leadership: Lead and manage a customer portfolio of a few selected Pet Specialty Retail customers across the Nordics, developing and executing activity and promotion plans in line with Royal Canin's brand and channel strategies. Your customer portfolio will be centered around customers with a significant eCommerce presence.
· Account Development: Create and implement comprehensive customer account plans and joint business plans to accelerate mutual growth.
· Strategic Negotiations: Lead international customer negotiations within the Royal Canin commercial framework, focusing on building strong, long-term partnerships.
· Customer Engagement: Drive the Customer Engagement agenda with a mindset focused on Customer Centricity to win the customer’s ‘Heart & Mind’. Develop constructive relationships at several levels of customer organizations, including senior leaders.
· Category Expertise & Leadership: Deploy Royal Canin’s category vision and, co-owning signature programs such as Perfect Store and Perfect Digital Store within your scope of responsibility. Being skilled within ROAS, CTR and conversion KPIs will be to your benefit in this role.
· Team Collaboration and Development: Foster team engagement, contribute to collective growth by sharing best practices, and manage a broad network of cross-functional stakeholders with transparency and integrity. You will join a Nordic team with high passport diversity and deep knowledge of the brand.
To be able to succeed in the role you need…
· A university degree or equivalent in a relevant field.
· Several years of customer-facing experience with P&L responsibility.
· Proven experience handling customers that have a significant presence in the eCommerce channel.
· Fluency in English and a respective Nordic language is required.
· A track record of successfully driving category growth and strategic initiatives.
About Royal Canin and why you should join us!
Royal Canin is a leader in pet health nutrition, committed to improving the lives of pets through precise, science-based formulas. As part of Mars, Incorporated, a global family-owned business with over a century of experience, we benefit from a rich legacy of innovation and excellence. Mars is renowned for its diverse portfolio, including brands like Pedigree, Whiskas, M&M's, and Snickers, and shares our passion for quality and sustainability.
Being part of Mars means access to vast resources, global career opportunities, and a shared commitment to doing business responsibly. At Royal Canin, you'll join a team that values collaboration, innovation, and professional growth. If you’re passionate about pets and want to make a meaningful impact, join us at Royal Canin, a proud member of the Mars family, and help shape the future of pet care.
